FAQ'S
Typical lead time is six to eight weeks for custom furniture.
Our furniture is finished with a natural, non-toxic oil.
Please avoid using harsh cleaners.
Instead, use one of the following methods:
Use warm soapy water, carefully wipe completely dry.
Not at this time but please join our mailing list for updates.
Yes, you may visit the woodshop by appointment. Please reach out to schedule.
We are located at 40 Pratt Oval, Glen Cove, NY 11542.
Send us an email- we’d be happy to discuss. joe@sounddesignsny.com
Sound Designs New York Inc. Limited Warranty
At Sound Designs, we take pride in crafting sustainable, high-quality live edge furniture designed to last. We offer a limited warranty on all our products to ensure your satisfaction and peace of mind.
What's Covered:
Structural Integrity: We warrant our products to be free from structural defects in materials and workmanship for a period of 3 years from the date of purchase.
Finishes: We warrant our finishes to be free from defects in materials and workmanship for a period of 1 year from the date of purchase.
What's Not Covered:
Normal wear and tear
Damage caused by misuse, abuse, or neglect
Damage from exposure to extreme temperatures, direct sunlight, or excessive moisture
Damage caused by improper assembly or disassembly
Natural characteristics of wood, such as variations in color, grain, or texture
Normal minor wood movement
Commercial or non-residential use, unless otherwise agreed upon in writing
How to Make a Warranty Claim:
Contact us within the warranty period at joe@sounddesignsny.com or (516) 946.6726.
Provide your order number, a description of the issue, and photos documenting the defect.
Our team will review your claim and, if approved, we'll repair or replace the defective product at our discretion.
After the Warranty Period:
After the 3-year warranty period, Sound Designs will evaluate requests for repairs or replacements on a case-by-case basis. While the warranty coverage expires, we remain committed to supporting our customers and will do our best to assist with any issues that may arise.
Additional Information:
The warranty is valid only for the original purchaser and is non-transferable.
Proof of purchase is required for all warranty claims.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Thank you for choosing Sound Designs New York Inc. for your live edge furniture needs. We're dedicated to ensuring your satisfaction with our locally sourced, handmade products built to last.